Town & Country Credit Union
  • Minot, ND, USA
  • $13.52 - $17.24
  • Hourly
  • Part Time

PRIMARY FUNCTION:

Process both paying and receiving transactions for members in person, via phone and through the mail. This will include such things as processing deposits, withdrawals, loan payments, credit card, payments, cashier's checks, money orders, and cash advances. At the end of each day, the MSR will balance his/her cash drawer, ensuring that all transactions have been completed accurately. Strong member service skills are necessary to assist members with a variety of questions, to cross-sell credit union products that meet member needs, and to handle carious various tasks to support other departments in a pleasant and friendly manner.

MAJOR DUTIES AND RESPONSIBILITIES include the following: 

  1. Develop and maintain a working knowledge of credit union history, philosophy, and organization. Support and implement the philosophy and objectives of Town & Country Credit Union.
  2. Follow policies and procedures as outlined for the department and credit union operations; provide superior service to all members and maintain strict confidentiality of all member and credit union information.
  3. Actively supports the culture and mission of the credit union
  4. *Receive and process members' financial transactions, including deposits, withdrawals, check requests, change of address, check orders, cash and change orders, wire transfers, calculate and post Canadian currency, certificate of deposit requests, electronic cash letters and remotes, payroll deductions, loan payments, safe deposit box entry and file maintenance. Sell various monetary instruments (i.e. money orders, corporate drafts, gift and travel cards, etc.) to members. 
  5. *Balance cash drawer and make settlement of day's activities.
  6. *Welcome members to the Credit Union and provide routine information concerning services in accordance with credit union policies.  Direct members to the appropriate department for specific information and service.
  7. *Answer member inquiries and solve, or direct to others, member problems regarding savings and loan programs, and other credit union services.
  8. *Knowledgeable in data processing, business machines, drive-up windows, etc.
  9. *Cross-sell credit union services by maintaining working knowledge of all member services.
  10. Perform a variety of miscellaneous duties; including typing, filing, computer input, telephone answering, balancing ATMs, money orders, cash dispatch etc.
  11. *Work hours and locations as scheduled.
  12. Willingness to gain product knowledge.
  13. *Recognize/listen to member requests and/or concerns and identify their needs.
  14. Assist with information gathering.
  15. Other duties as assigned.

*    Denotes essential function.

SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilities.

PERFORMANCE STANDARDS:  
Develops and maintains operations consistent with the credit union's business model and delivers a consistent level of outstanding member service.   Ensures operations conform to federal and state laws and regulation.  Works effectively within overall credit union structure and in tandem with other departments.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS, KNOWLEDGE & EXPERIENCE:
Education equivalent to a high school degree with a minimum of one year related experience in a financial institution, or other cashier function.  Good oral and written communication skills, strong interpersonal skills, and personal computer/keyboarding skills required.  Ability to work with numbers.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from members, regulatory agencies, or members of the business community.  Ability to effectively present information to management.

MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

OTHER SKILLS and ABILITIES:
Familiarity with general aspects of operations. 

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.  The employee frequently is required to reach with hands and arms and talk or hear.  The employee is occasionally required to sit or walk.  The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate, but occasionally the noise level may increase due to the use of computer printers and other regular business machinery.

SERVICE STANDARDS:

Acknowledge/Greet

  • Establish eye contact
  • Greet member with a sincere smile
  • Visually show member they are important

Correspondence

  • Internal and external written documents and e-mails are to be well written, well executed, accurate, professional, and error free
  • External communications are to be typed, not handwritten

Recognize

  • Use name at least twice during conversation/transaction

Communication

  • Avoid jargon (e.g. FSR, ALM, etc.)
  • Speak clearly
  • Be sensitive
  • Follow proper phone etiquette (e.g. smile, friendly voice tone, proper greeting and close, etc.)
  • Avoid negative inflections of voice such as sarcasm and rudeness

Confidentiality

  • Be discreet
  • Keep private information private
  • Practice confidentiality at all times and regarding all conversations

Member Needs 

  • Actively listen to your member
  • Clarify the request
  • Offer alternative solutions
  • Recommend appropriate products and services
  • Take complaints seriously, react quickly and follow up

Responsibility

  • Take ownership and satisfy member's request
  • Be timely in response and follow through to member and co-workers
  • Be accurate
  • Exceed expectations
  • Be the member's Trusted Advisor by knowing your job well

Appearance/Image

  • Well groomed (e.g. bathed, clean/pressed clothing, neat hair and make-up, etc.)
  • Take pride in self
  • Use open and attentive body language
  • Take pride in your work area
  • Dress to business expectations (e.g. meetings, interviews, community visits, etc.)
  • Always project a positive image of Town & Country Credit Union

NOTICE

The above duties, responsibilities, expectations, and other requirements shall not be considered a contract between the parties.  Employee is placed on NOTICE that the Credit Union shall employ employee for such time as Credit Union is desirous of the services of employee.  The duration of employment is unspecified and rests solely in the discretion of the Credit Union.

Town & Country Credit Union
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